Order Tracking

HIPA will provide order tracking number for every order. You can find the tracking number after the order status is changed to "Shipped" status.

The tracking number will be posted on your account page. It will be sent to your registered email too.

Along with the tracking number, you can track the shipping status of your package by the carriers’ official websites.
EMS: http://www.ems.com.cn/english.html
DHL: https://dhlecommerce.asia/track/

The tracking information will be updated within 48 hours after the tracking number is updated.

If the tracking information isn’t updated within 7-15 days, please contact us for assistance. We will take care of every order from our customers.
 
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