Location & Working Hours

Location & Working Hours

Hipa is located in Shenzhen, Guandong, China. Our time zone is UTC/GMT+8.

If you have any questions, please feel free to contact us. We will reply the emails within one business day. Weekends are not counted.

•   Contact Us

We will answer your questions as soon as possible, and we will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please don’t hesitate to contact us with emails, Facebook and so on.
Email: service@hipasupport.com
Facebook: 龚乔 (Joe Gong)       
Instagram: gong_joe (Joe Gong)               

•  Customer Service
For questions regarding to order status or after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond all tickets within 1 working day.

•    Sales
If you need some detailed information before you place an order, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you will be directed to an online form to submit an inquiry. Once you submit an inquiry, you can track progress and submit updates in My Inquiries.




Message Us